Cancellation Policy

Life (and traffic) in the city can be unpredictable. However, out of respect for our organizations, community and volunteers that are waitlisted, we have a 12-hour cancellation policy. Here’s how it works:

  • You can cancel a DEED up to 12-hours in advance through the app, without penalty.
  • If you cancel an opportunity less than 12-hours in advance or do not show up, this will count as a missed opportunity.
    • If you are cancelling the day of or running late, the organization still needs to know. Please text the phone number on your DEED pass.
  • After (3) missed opportunities, your DEED account will be suspended.

Your help will allow the organization to update volunteer activities accordingly and ensure that everyone has a positive DEED experience.

Do Something Good Today,

The DEED team